FAQs
For your convenience, we have compiled a list of frequently asked questions. You can find answers to simple questions, such as placing an order, checking on a repair, product warranties and much more.
Not finding what you need? Please contact us by phone or email. We are always glad to hear from our customers!
1Does Toner ship on weekends?
No, we are open Monday to Friday 8am-8pm eastern. Any order coming in after 4:30 pm on Friday will not ship until the next business day.
2Does Toner have walk-in counter sales?
Yes, walk-ins are always welcome!
3What is the attenuation through an RF splitter?
2 way-3.6 db
3 way-5.9
4 way-7.2
6 way-9
8 way-10.5
12 way-13.5
16 way-17
4Where are Toner products available for Purchase?
You can purchase Toner products direct by calling 800-523-5947. You can also purchase through our web page www.tonercable.com.
5What is the difference between Analog TV and Digital TV
An Analog TV signal consists of a Video carrier (Picture), an Audio carrier (Sound), and a Chroma carrier (Color). These carriers are transmitted in one 6 MHz wide RF channel.
Digital TV on the other hand, is the transmission of both Audio and Video signals that have been digitized. A digital channel contains 38.8 Mbps. You can fit 10 SD or 2 HD Digital channels within one 6 MHz wide channel.
Simply put, a digital channel has a larger capacity and higher content quality than an analog channel has. Yet, these digital channels reside in the same 6 MHz wide spacing as a single analog channel.
6What is the signal loss (attenuation) over 1 Kilometer using single-mode fiber?
-0.35db at 1310nm
-0.24db at 1550nm
7Does Toner charge for drop shipments?
No, we are happy to ship where ever your products destination may be.
8Does Toner have order minimums?
No, as long as we have the product in stock.
9Can I get a sample of an item to test?
In most cases yes, we offer a strict 30 days Test and Evaluation (T&E) period on most products we handle. You must qualify credit wise or pay with a credit card up front. Then if you return the product in pristine condition in the 30 days, we will issue a full credit. Items like Antennas, Test Equipment and Tools are not eligible for T&E. A T&E agreement must be completed first.
10Does Toner provide training, or site surveying?
Yes we do provide some training and site surveying. You can give us a call for more information at
800-523-5947
11Can I buy less than a full reel of cable?
In most cases we try to accommodate request for less than a 1000 ft. of drop cable as we stock many cables in 100’ lengths and 500 ft. lengths. If it is hardline cable which is normally on a 2400 ft. reel we often can get a “short” reel from the factory depending on their availability. These shorts normally are between 1000 ft. and 2000 ft. We also offer a cutting service on hardline we have in stock and will consider any reasonable length cut.
12How do I set up an account with Toner Cable?
If you are interested in an account with Toner Cable, please fill out the information on the form or download the application and return it to [email protected].