For your convenience, we have compiled a list of frequently asked questions. You can find answers to simple questions, such as placing an order, checking on a repair, product warranties and much more.
Not finding what you need? Please contact us by phone or email. We are always glad to hear from our customers!
No, we are open Monday to Friday 8am-8pm eastern. Any order coming in after 4:30 pm on Friday will not ship until the next business day.
Yes, walk-ins are always welcome!
2 way-3.6 db
You can purchase Toner products direct by calling 800-523-5947. You can also purchase through our web page www.tonercable.com.
An Analog TV signal consists of a Video carrier (Picture), an Audio carrier (Sound), and a Chroma carrier (Color). These carriers are transmitted in one 6 MHz wide RF channel.
Digital TV on the other hand, is the transmission of both Audio and Video signals that have been digitized. A digital channel contains 38.8 Mbps. You can fit 10 SD or 2 HD Digital channels within one 6 MHz wide channel.
Simply put, a digital channel has a larger capacity and higher content quality than an analog channel has. Yet, these digital channels reside in the same 6 MHz wide spacing as a single analog channel.
-0.35db at 1310nm
-0.24db at 1550nm
No, we are happy to ship where ever your products destination may be.
No, as long as we have the product in stock.
In most cases yes, we offer a strict 30 days Test and Evaluation (T&E) period on most products we handle. You must qualify credit wise or pay with a credit card up front. Then if you return the product in pristine condition in the 30 days, we will issue a full credit. Items like Antennas, Test Equipment and Tools are not eligible for T&E. A T&E agreement must be completed first.
Yes we do provide some training and site surveying. You can give us a call for more information at
In most cases we try to accommodate request for less than a 1000 ft. of drop cable as we stock many cables in 100’ lengths and 500 ft. lengths. If it is hardline cable which is normally on a 2400 ft. reel we often can get a “short” reel from the factory depending on their availability. These shorts normally are between 1000 ft. and 2000 ft. We also offer a cutting service on hardline we have in stock and will consider any reasonable length cut.